Returns & Exchanges

At Something Went Wrong, we understand that electronics don't always meet expectations, which is why we offer a 30-day hassle-free return window for all technical hardware. We are committed to making your refund or exchange process as seamless as possible if your purchase isn't functioning exactly as intended.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the 'Order History' tab to locate your transaction and click the 'Request Return' button.

• 2.
  Package Your Device

  Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware at our warehouse, your refund will be processed to your original payment method within 5-7 business days.